Shipping policy

SHIPPING POLICY

Ground Service, Express and Next Day.
Orders placed by 12:00 PM EST Monday – Friday will begin processing the same day.
Orders received after 12:00 PM EST will be processed on the next business day.
Orders placed on weekends or observed holidays will be processed on the next business day. Observed holidays include: New Years Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving, Christmas Day, & Boxing Day.
Ground orders are shipped via Canada Post with a non-refundable flat fee of $7.95
Express and Next Day orders are shipped via Canada Post with a non-refundable flat fee of $15.50 for Express shipping and $25 for Next Day shipping. All expedited shipping orders adhere to 1-2 business day processing times. The time frame for the shipment will begin when the carrier picks up your order for delivery.
For Yukon, Northwest Territories, and Nunavut: transit times may be unpredictable and could require 5–10 additional days

We will send a shipment confirmation to the email you placed the order with as soon as we have finished processing your order.
If you place an order after the cutoff time, you may experience a delay between the shipment confirmation e-mail and the actual shipment of your order.
Our shipping carriers do not pick up packages from our facilities on weekends or postal holidays.

If an item is currently out of stock, we will cancel the item and remove it from your order.
You will receive an email notifying you the order has changed.

Title and risk of loss of all items purchased from Tweezerman.ca or Tweezermanpet.ca pass to you, the buyer, when Tweezerman delivers the items to a delivery carrier. Any claims for loss or damage must be presented to the carrier, not Tweezerman.
If you are still having a problem after speaking to the carrier, please contact us at cs@tweezerman.com with your name and order number and a customer care representative will get back to you within 1-2 business days.